| |
Bronze |
Silver |
Gold |
| Monthly Price : |
$125 |
$250 |
$450 |
| Included Monthly Time* : |
60 Minutes/mo. |
120 Minutes/mo. |
240 Minutes/mo. |
| Scheduled Onsite visit** : |
N/A |
Opt Monthly |
Opt Weekly |
| Initial Onsite Inventory : |
Optional |
Optional |
Optional |
| Scheduled Remote Tasks : |
Optional |
Optional |
Optional |
Free Support Account :
($345 Startup Fee Waived) |
Yes |
Yes |
Yes |
| |
Ongoing
Support Account Rates |
| Onsite Rate : |
99 |
92 |
88 |
| Offsite Rate : |
99 |
92 |
88 |
| |
Optional 24/7/365 Monitoring |
Included Servers :
(Remote Server Watch) |
0 |
1 |
2 |
| Additional Server Watch : |
$125 |
$75 |
$45 |
| |
|
|
|
| Upgrade to Proactive Server Care : |
-- |
$15 |
$15 |
| Additional Proactive Server Care : |
-- |
$90 |
$60 |
| |
|
|
|
| Upgrade to Remote Server Care : |
-- |
$50 |
$45 |
| Additional Remote Server Care : |
-- |
$125 |
$95 |
| |
|
|
|
Included Workstations :
(Standard Desktop Care Plus) |
2 |
3 |
4 |
| Additional Desktop Care Plus : |
$35 |
$30 |
$25 |
| |
|
|
|
| |
*We will agree on how much time is for remote updates,
onsite work, etc. Left over time does not roll-over.
**Time taken against included monthly time.
|
Additional Info
Scheduled Onsite Visit
Used for computer inventory and minor issues.
First 30 minutes of travel time included (additional time billed at
$55/hr).
Scheduled Remote Updates
Together we will define the work we do during
this remote session. Typical tasks include the following:
- Apply updates.
- Check Event Logs on server(s)...react accordingly.
- [Optional] Check Task Scheduler...react to tasks that have not
run recently.
- Make sure security software still
running.
- Check on backup process
Custom Service Plan Available
In addition to the plans above, we can design a custom Service Level Agreement (SLA) to meet your specific needs.
Why Prestwood?
Check out our Why Prestwood page for many reasons to consider us. The following are just two snippets from our Why Prestwood page.
Online Ticket System
We have an online ticket system that offers you visibility into the work we're doing for you through your My Tickets
link. The requests you submit are assigned a ticket number and show
up on your My Tickets page.
Our online database serves as a permanent knowledge base for the work we do
for you.
Our online database
is part of your institutional memory.
Online Computer Inventory
We also offer an extensive online computer inventory for tracking
computers (servers and workstations), printers, and other devices.
This online database is maintained by both you and us (we both can
view and edit items). This online database helps us support you
better.
Frequently Asked Questions
Q. Can I have a set time each month for your onsite monthly visit?
A. Yes. Although the weekly (silver plan) and monthly (gold plan)
visits are optional, if you wish to take advantage of a regular
visit, we schedule a day of the month and time (or weekday).
Q. Can I freely use my monthly (weekly with Gold) onsite visit any time I want?
A. Yes. Although the recurring onsite visit is scheduled, it is
optional. However, if we have a scheduled recurring visit, it is up
to you to call and cancel the next visit; otherwise, service fees do
apply. The purpose of the scheduled visit is for us to perform any computer
inventory, check on the server(s), and to see if there are any
problems. If there are quick problems we can handle with the onsite
visit.
Q. Can I have all my account info? Passwords?
A. Yes. We do maintain a list of passwords at the office and we will give them to you at any time so long as your account is current.
|
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